In Latin America's business landscape, keeping SAP systems operating at peak performance is fundamental for busness continuity. However, many organizations face a critical dilemma: their IT teams are overloaded with daily operational tasks, leaving little room for strategic initiatives that drive innovation.

Application Management Services (AMS) for SAP represent a solution that transforms IT operations from a reactive cost center into a proactive strategic partner. With AI adoption in cybersecurity and automation growing 42% according to 2024 data, companies are recognizing the value of advanced managed services.

The Challenge of Traditional SAP Management

CIOs and IT directors in LATAM face critical operational challenges:

1. Costly downtime: Each hour of downtime can cost thousands of dollars in lost productivity
2. Limited resources: Saturated teams that cannot handle operational and strategic demands simultaneously
3. Lack of specialization: Difficulty retaining talent across all SAP ecosystem areas
4. Postponed updates: Fear of implementing improvements due to risk of disruptions

Qintess Premium AMS Services

At Qintess, our Premium Application Management Services guarantee stability, efficiency, and continuous availability of your SAP solutions. With a focus on proactive management, we ensure your systems are always optimized, minimizing downtime and improving the availability of critical processes.

24/7 Proactive Monitoring

Our service includes constant monitoring, preventive maintenance, and agile incident resolution. With support centers across 14 countries, we guarantee complete coverage in all LATAM time zones, detecting problems before they impact operations.

Industry-Specific Support

We adapt to specific needs of automotive, retail, banking, and manufacturing. With specialized knowledge of each industry, we offer solutions that comply with sector regulations, optimizing key processes and minimizing risks.

AI and Automation: The Future of AMS

We integrate artificial intelligence tools and automation to improve efficiency. By using AI for incident response at levels 1 and 2, we accelerate resolution of routine problems. Automation optimizes operational requests, reducing manual tasks. Our services follow the ITIL framework and SAP Activate best practices, managing systems according to the highest standards.

Cost Reduction and Continuity

Strategic AMS outsourcing generates significant savings: 40% reduction in IT operational costs, elimination of continuous hiring expenses, and predictable subscription model with average ROI in 8-12 months.

Our 24/7 support ensures your SAP solutions are always available and optimized. Predictive analytics allow us to identify and address problems before they impact performance, reducing long-term costs.

Proven Results

With over a decade and a half of experience, hundreds of successful projects, and a team of dedicated specialists, our clients experience:

• SAP system availability exceeding ninety-nine percent
• Support ticket reduction by half
• Substantial improvement of over sixty percent in resolution times
• Significant operational cost decrease by nearly half

Transform Your IT Operation Today

Don't wait for a critical incident to impact your business. Proactive SAP application management generates immediate returns in efficiency, availability, and costs.

Schedule a demonstration: Learn how our AI tools can transform your SAP support.

Contact Qintess and ensure the operational continuity of your SAP systems with maximum efficiency and optimized costs.